01 — The agreement
These Terms of Service ("Terms") form an agreement between you and Dept. of Web, LLC, a Texas limited liability company ("we," "us"). By subscribing or using this service, you accept these Terms.
02 — What you get
A monthly subscription to ongoing design-and-build work for your website, scoped to your selected tier:
- Standard ($2,500/mo) — One active request at a time. Landing pages, sections, new pages. 48–72 hour turnaround on standard requests.
- Studio ($4,500/mo) — Two active requests at a time. Landing rebuilds, design system work. 24–48 hour priority turnaround on standard requests.
"A request" means a discrete piece of work you can describe in a sentence — e.g. a landing page, a section, a redesign of an existing page, a meaningful update. Turnaround times refer to standard requests; complex requests scale the timeline, not the pace.
03 — What's not included
Dept. of Web delivers websites, designed and hand-coded. We do not do logos, brand identity systems, pitch decks, print collateral, brand strategy workshops, social media templates, video editing, or motion design reels. We do not deliver work on Webflow, Framer, Wix, Squarespace, Shopify page builders, or any other template / drag-drop platform.
04 — Billing
- Subscriptions are billed monthly, in advance, via Stripe.
- Your billing date is the day of the month you initially subscribed.
- Failed payments may result in suspension of service until resolved.
- Prices may change with at least 30 days' notice. Existing subscribers keep their original price for the remainder of their current billing cycle.
- All amounts are in U.S. Dollars.
05 — Pause and cancellation
- You can pause or cancel anytime after your first month. Pausing holds your subscription spot for 30 days at no charge.
- Cancellation takes effect at the end of your current billing cycle. You retain access to in-progress work delivered before that date.
- To pause or cancel, use the customer portal link on your subscription confirmation page or email joseph@deptofweb.co.
- We do not pro-rate refunds for partial months. If you cancel mid-cycle, the work continues until your billing-cycle end date.
06 — Refunds
We offer a refund of your most recent monthly charge if you contact us within 7 days of that charge and we have not delivered substantive work in that cycle. After 7 days, or if work has been delivered, charges are non-refundable. This refund policy does not limit any non-waivable rights you may have under applicable law.
07 — Ownership of the work
- Once paid for, all design files and source code we deliver to you are yours, with full ownership and rights of use, modification, and distribution.
- We retain the right to display thumbnails and screenshots of delivered work in our portfolio (the Dossier on this site, social media, case studies). If you require this not to be public, tell us in writing before work begins and we'll honor it.
- We retain ownership of any general-purpose components, utilities, or methodologies we develop while working with you, separate from the deliverables themselves. (E.g. our internal build process, reusable utility patterns, or design-system primitives we created before working with you.)
08 — Your responsibilities
- Provide accurate information about your project and timely access to anything we need (repository, hosting, brand assets).
- You represent that you have the right to use any content, images, copy, or assets you provide to us.
- You will not use the service for unlawful purposes, to harass, defraud, or harm others, or to build sites that violate third-party rights.
- You are responsible for hosting, domain registration, and any third-party services your site relies on, unless we agree otherwise in writing.
09 — Confidentiality
We treat the materials, code, and business information you share with us as confidential. We don't disclose your non-public information to anyone other than the third-party services listed in our Privacy Policy, and only as necessary to perform the work.
10 — Warranty disclaimer
We deliver the work with reasonable care and skill. To the fullest extent allowed by law, the service is provided "as-is" and "as-available," and we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except as required by law.
11 — Limitation of liability
To the fullest extent permitted by law, our total liability arising out of or relating to this agreement or the service is limited to the total amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages. This limitation applies regardless of the legal theory under which the claim is brought.
12 — Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the service will be resolved in the state or federal courts located in Harris County, Texas.
13 — Changes
If we make material changes to these Terms, we'll update the "Last updated" date at the top and notify active customers by email. Continued use of the service after a change constitutes acceptance of the revised Terms. If you don't agree to a change, cancel before its effective date.
14 — Contact
For questions about these Terms, contact joseph@deptofweb.co.